Access the Administration Portal

  • Click on the yellow circle with your initials (top-right corner). 

  • A dropdown menu will appear with options such as:

    • Theme
    • Language
    • Knowledge Base
    • Open Support Ticket
    • Contact Support
    • Log Out

To access to the administration portal, click on the yellow circle next to your name, and email address. You will be redirected to the "Administration Portal"


Go to Settings or Administration


This will redirect you to the administration portal, where you can manage users: Admin


Create a New User:

  • Go to the Users section
  • Click Create User
  • Fill in the required user details
  • Save to create the user


Review Permissions and Site Access


After the user has been created, you can check the permissions and assigned sites that they are permitted to monitor.


Manage Roles by Sites
  • Go to the Sites section
  • Select "Edit" Next to "View"
  • Assign or update the user's role

Available roles may include:

  • Read Only
  • Standard User
  • Field Technician
  • Site Admin


Note: Only users with the Site Admin role can create new users